Shipping & Delivery
At QT Pet Products, we take pride in creating beautiful, high-quality products for your beloved pets. Many of our products are made to order and personalised especially for you, so we appreciate your patience while we prepare your order with care.
UK Shipping
We offer tracked delivery across the UK, with FREE UK shipping on orders over £60.
Shipping Rates
Orders under £60: Standard Tracked Delivery (calculated at checkout)
Orders over £60: FREE Standard Tracked Delivery
Shipping eligibility is calculated based on your order total before any discount codes are applied.
Please note that some of our products are made to order, meaning we do not hold stock of every item. If you order multiple products, they may occasionally arrive in separate deliveries.
Estimated delivery times are displayed on individual product pages.
Delivery Times
When Will My Order Arrive?
We aim to prepare and dispatch all orders as quickly as possible while maintaining our high standards of quality.
As many of our products are made to order, additional time may be required for production, particularly for personalised items.
Please allow up to 10 working days for your order to arrive during busy periods.
Delivery estimates may vary depending on the product ordered and the level of personalisation required.
Can My Order Be Expedited?
We understand that sometimes you need something a little sooner, especially when shopping for a special occasion or a gift for a fellow pet lover.
Our team will always do their best to prepare your order as quickly as possible without compromising on quality.
If you require your order by a specific date, please contact us at hello@qtproducts.uk before placing your order, and we'll be happy to advise whether we can accommodate your request.
International Shipping
Interested in ordering from outside the UK?
Please contact our team at hello@qtproducts.uk with details of your location and the products you're interested in purchasing.
We'll be happy to advise on international shipping availability, estimated delivery times and applicable shipping costs.
Please note: International orders may be subject to customs duties, import taxes or additional charges imposed by the destination country. These charges are the responsibility of the customer and are not covered by QT Pet Products.
Need Help With Your Order?
If you have any questions about shipping, delivery times or an existing order, our team is here to help.
Simply email us at hello@qtproducts.uk, and we'll be happy to assist.
Thank you for choosing QT Pet Products! 🐾
